Learn the basics of the shoretel phone system and the ip485g with ati. Download quick reference of shoretel 110 ip phone, telephone for free or view it online on. Shorephone 565g user guide advanced network systems. Ip 560 manual ip 560 quick reference ip 565 manual ip 565 quick reference ip 655 manual. Step 1 make sure the phone is not off hook, then press the mute button and release it.
On the ip phone front, tolly group engineers tested four mod. Shoretel voip phones losing connection service unavailable. Popular desk phones found in many installations include the shorephone 230, 530 and 560 models. How to setup voicemail greeting on shoretel 560 phone. I am able to change all of the volumes except the 0. Database contains 10 shoretel ip 560 manuals available for free online viewing or downloading in pdf.
The shoretel ip phone 560g is the phone of choice for telephonyintensive professionals and executive assistants who require gigabit ethernet connectivity at the desktop for dataintensive functions. For details about using the phone, see the shoretel ip phone 480480g user guide. Your phones display your shoretel ip phones display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and operating status. You can enter the phone configuration menu at bootup or by entering a key sequence from the phones keypad. Below are the steps we used to resolve the time issue.
Help information flow through your organization seamlessly to get more done faster and smarterwith the right calling, chat, collaboration and customer experience tools from mitel. Shoretel voip phones losing connection service unavailable by taylor6855. Transferring calls with a shoretel ip phone youtube. The shoretel system allows users with proper permission to record active calls they are currently on. Shoretel voice mail quick reference adrian college. Before you can use a phone with this system it must be manually configured with the necessary and unique network parameters. In september 2017, mitel completed the acquisition of shoretel. On shoretel 265 phones, the call key also blinks green. Why i cant change the shoretel ip phone mgc address.
I am also having the same problem with the 230 phones on a shoretel 7 system. Setting up those features will really help you manage a lot of calls and messages effortlessly. The cisco mcs 7825h2 appliance, on the other hand, consumed 115 watts during the same test, which translates into about 42% more power consumed. Page 7guide to status icons your shoretel ip phone offers icons to help indicate the call state for the. Numerous headsets are compatible with shoretel telephones, but finding the correct amplifier or directconnect cable is the key to getting a headset to work properly with your shoretel continued.
Switching to a voip phone system can save you money and may be easier to. Shoretel communicator for windows is the application for the windows operating system. Shoretel headsets everything you need to know for shoretel. Click a link in the following table to access any phone models user guide in english. Figure 1 provides an overview of the ip420ip420g phone components. Note that the soft key functions at the bottom of the window are different from those that appear when the phone is idle they now allow you to park the call or hang up. The figure below shows the information th at appears on your shoretel 230 ip phone when an outbound call is placed. The phone will reset and display factory test kpd mode again. Shoretel director also provides realtime status of the whole shoretel phone system. A double ring signals an internal call, while a single ring signals an external call. How to forward your shoretel phone calls to your cell phone. View online or download shoretel ip 560 user manual, quick reference. Programmable buttons user guide supplement to ip 212k, ip 230.
On shoretel 560 560g phones, the call key also blinks green. Shoretel 560 560g ip phone quick reference shoretel ip 560 560g idle interface shoretel ip 560 560g inbound call guide to status icons custom keys monitored extension idle inactive do not disturb unheard voice messages do not disturb unheard messages incoming call animated on a call incoming call and on a call on a conference call. With the appropriate permissions set by your shoretel administrator, you can log in to any shoretel ip phone in the shoretel system to assign your extension to that phone. Ip phone 212k ip phone 115 ip phone 110i p phone bb24 ip. These shoretel wall mounts are designed to fit shoretel phones such as the ip 480g, the gigabit 485g, and the ip 480. Shoretel shoregear pbx and shoretel ip phone manuals. Redial, hold custom keys call incoming call and on a call note. Summary of contents of user manual for shoretel shorephone ip 230. Member of the university of louisiana system accredited by the southern association of colleges and schools commission on colleges. Shorephone ip telephones are designed to conform to the human body, providing easy access to a full range of communication services. On the shoretel 230265560 phones, the custom key blinks orange or green, at which point you can safely place the handset on. How to set the shoretel server itself up as the ntp time source. Now, how you can do those from the menu settings is a talk for another day. See changing a phones extension assignment on page 22 for more information.
The buttons on these phones must be configured by the system administrator. Are you still using an analog telephone system in your office. This behavior does not occur with ip530 phones, which lack leds in the custom keys. When dialing into a shoretel system, if the pervoice mail operations instructions for voice mail owners shoretel voice mail quick reference son you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a standard greeting. On shoretel 560560g phones, the call key also blinks green. Tolly group evaluation of power consumption for shoretel. To do this you must enter the phones configuration menu. If you are looking for a phone for your existing pbx phone system, you are in the right place. Shoretel shorephone ip 560 6line ip telephone black. View and download shoretel 560 quick reference online. Find out if specific legacy call control platforms, phones, accessories and more from shoretel have been renamed, replaced or discontinued. We have an issue with our poe shoretel phones losing service, almost exclusively overnight. Organization this document is divided into the following. Are there any errors on the ports of hp procurve switches when the phone says system unavilable.
How to program buttons from an ip phone to change the custom buttons on your ip 212k, 230, 560 phone or bb24 device via the telephone interface, follow the procedure below. Plans are only valid for new or certified refurbished products purchased in the last 30 days with no preexisting damage. Shoretel phone guides and shoregear switch guides for. When employees get to work in the morning they are unable to connect to the internet, and then look at their phone to see that it says service unavailable. Next, the system will automatically prompt you for your. User manuals, guides and specifications for your shoretel ip 560 ip phone. From a shoretel phone, you can ping, view configuration, etc directly from the phone. Shoretel office anywhere, which allows them to assign their extension to any phone, including a mobile phone or home phone. Step 1 press the options button on your ip phone and enter your password. You might be thinking about why we are recommending an ip phone for the pbx. I have two shoretel system, one is test shoretel system and the mgc address is 192. Shoretel compatible wireless headsets plantronics, jabra. You can connect a supported headset into the 560 560g ip phone by plugging the on hook on a conference call headset into the headset jack at the left corner of the phone chassis. Shoretel shorephone ip 230 user manual page 1 of 44.
The shoretel 560 is a phone designed for executive assistants and those who demand the most out of their phones. How to transfer calls with a shoretel ip 230230g phone. Peruse through these shoretel user guides and learn the ins and outs of your shoretel system. If the information is available, the callers name, number, and the incoming call icon appear on your. It describes the phones features and how to use them. Shoretel 230g phone will allow you to power it up over the ethernet and you wont have to buy an additional power adapter. Oct 22, 2015 learn the basics of the shoretel phone system and the ip485g with ati. Shoretel premises platform is an onsite ip pbx and unified communications uc service for the enterprise. With six line appearances, the shoretel 560 can handle intensive use by professionals. Shoretel phone configuration codes dkuchenski november 5, 20 21. Switching to a voip phone system can save you money and may be easier to maintain.
The ip 560 includes upgrades such as color led indicators which illuminate based on the status of programmed lines. Shoretel voice mail quick reference leave message when dialing into a shoretel system, if the person you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a standard greeting. You can use the company directory to find phone numbers on your. It describes the phone s features and how to use them. Shoretel ip phones specifications shoretel offers a wide range of ip phones with the right. Oct 10, 20 how to transfer calls with a shoretel ip 230230g phone. Specifications ip phone 565g ip phone 560g ip phone 265 ip. Incorrect time on 230 and 560 shortel phones liquidlayer. This version of shoretel 110 manual compatible with such list of devices, as. These wallmounts allow the phones to hang vertically without the handset falling out of the cradle. How to factory reset a shoretel phone workend tech. Your phone s display your shoretel ip phone s display shows your name and extension, call handling mode, call appearance, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and operating status.
Your phone has many unique features, including an intuitive visual interface, custom. You can use the company directory to find phone numbers on your network by pressing the directory button then. Whether you want to stop managing your phone system entirely and are looking for a cloud solution, or you want to maintain control and management and are looking for the best onpremises voip phone system, shoretel has what you need. Placing calls answering calls sending an incoming call to. Operating your phone this section provides an overview of the following basic phone tasks. Scroll to always destination, there should be a four digit number in that field, press the backspace button to clear it and enter 1 the area code and. From the shoretel 230 manual, we learned a lot of things and came to know of important features. Mitel business phone systems, voip, collaboration tools. Page 6your phones display your shoretel ip phones display shows your name and extension.
Your extension is now assigned to your phone, and your phone displays your name and extension. Shoretel phone configuration codes daniel kuchenski. Contact your system off hook administrator for details. Here you will find several of their popular shoregear phone guides in pdf and well as their shoreware administrator guide. The primary differences among the various wireless headsets are the features telephone only vs telephonepc, battery time, distance, etc. Adjusting display contrast to adjust the contrast of your display, press and hold while repeatedly. When dialing into a shoretel system, if the pervoice mail operations instructions for voice mail owners shoretel voice mail quick reference son you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a. An ibm system x3250 server, used by shoretel for system management and voicemail applications, required 80. So currently i have acquired a shoretel phone system.
Shoretel, now a whollyowned subsidiary of mitel, see below, offers highend ip phone systems. Shoretel shorephone programmable buttons user guide. Shoretel is a leading telephone company and has done an excellent job integrating telephone headset usage into their complete line of ip telephones. Shoretel ip 560 manuals manuals and user guides for shoretel ip 560. Is it costing an arm and a leg to maintain your system. Note that the soft keys at the bottom of the window are different from the soft keys that appear when the phone is idle they now allow you to park the call or hang up. Use a shoretel wallmount to conveniently hang your phone wherever you. Shoretel 560560g ip phone quick reference shoretel ip 560560g idle interface shoretel ip 560560g inbound call guide to status icons custom keys monitored extension idle inactive do not disturb unheard voice messages do not disturb unheard messages incoming call animated on a call incoming call and on a call on a conference call. This should work with nearly every shoretel phone, but not with ip8000 phones that are just shoretel labeled. Shoretel shorephone ip 230 user manual pdf download. The figure below shows the information th at appears on your shoretel 265 ip phone when an outbound call is placed. Operating your phone getting started 1 shoretel ip phone 420 user guide 9 8. Pn 800106703 shoretel 560560g ip phone quick reference phone operation place calls use the speakerphone or a.
Remember, this is an ip phone meant to be used with a shoretel phone system. If we cant repair it, well replace it or reimburse the purchase price with an amazon egift card. How to reset a shoretel phone to factory settings hass. Screen should be back to normal you will see the firmware is downloaded.
Tactile keys reduce strain on the fingers and wrists, while the precisionbalanced, contoured handset can rest comfortably in your hand or on your shoulder. The figure below shows the information that appears on your shoretel 560 560g ip phone when an outbound call is placed. Oct 14, 2015 with shoretel s ip pbx solution, a voice switch can be connected at a remote branch and the administrator will immediately see and configure the new device through shoretel director, regardless of physical location. Tac will usually make you do this when you have a screwed up phone before they recommend you warranty the phone. Shoretel communicator for windows user guide shoretel 11. Once you have set your shoretel server as the ntp source, you can then use the ntp options for your shoretel dhcp scope to set your phones to point to your shortel server for time. Shoretel 110 voicemail quick reference pdf viewdownload. Shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. You can connect a supported headset into the 265 ip phone by plugging the headset into the headset jack at the left corner of the phone chassis.
Shoretel ip 560 manuals and user guides, ip phone manuals. Page 6your phone s display your shoretel ip phone s display shows your name and extension, call handling mode, call appearance, monitored extensions. Conference blind the shoretel system allows you to conference up to three parties six depending on configuration without having to consult with each new party before they enter the conference call. We have 10 shoretel ip 560 manuals available for free pdf download. Wireless headsets from plantronics and jabra are designed to be compatible with virtually any shoretel ip phone including ip 230, 265, 560, and 565 phones. To change the password after the initial setup, press 4 from the main menu. For the best voip phone system, choose our shoretel phones. Shoretel ip phone 420 user guide headsets direct, inc.